Bradford LifeStyles does not own nor operate any brick and mortar distribution centers or retail store outlets. Our primary marketplace is the internet. We do not therefore directly accept returns of any kind. Our customer service department will assist customers with any returns to our manufacturer’s distribution centers and/or the manufacturers as per individual case requires according to that products manufacturer’s return policies. Bradford LifeStyles customer service will assist you and instruct you on the procedures to take for returns and refunds. We generally handle the refunds as the selling merchant and our manufacturers distribution centers handle all physical returns and exchanges.
Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call (978)-332-0424 or email firstname.lastname@example.org for an RA# (return authorization number) and instructions before you ship the merchandise back.
Our customer service department will initiate if necessary, the contact with the manufacturer, obtain an RA# and the instructions on returning the unwanted or damaged merchandise, and respond back to you with the information you will need to proceed with the return.
All return authorizations will be processed within 10 business days. Returns must be post marked within the specified grace period offered by that manufacturer’s or distribution centers return policy from the invoice date (generally 30 days) or additional fee’s may be applied.
For a prompt refund, please send a copy of your invoice and a letter of explanation for the return and contact information including a valid phone number as attachments with your email. Please note prepaid; return shipping may apply and no COD’s will be accepted.
Damaged in Transit
If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Our manufactures and their distribution centers may need your phone number. Please call Bradford LifeStyles customer service immediately at (978)332-0424 and inform us you have received damaged merchandise and you will receive instructions on how to handle the problem for a refund or exchange. Please DO NOT request a RMA# at this time. Once we verify the merchandise was damaged during transit you will be issued a RA# and instructions on how to procede.
If upon the manufacturer’s or drop shipper’s inspection, if the merchandise has been misused, or abused by the consumer, the return will be refused, and credit will not be issued. You will also absorb the return freight cost. You will be contacted for instructions on what should be done with the merchandise, either return it or destroy it on site.
Bradford LifeStyles does occasionally handle defective merchandise for a handful of brands, but most need to go back to the manufacturer. Please Contact our customer service department for the contact information of the manufacturer. All defective items that are sent to Bradford LifeStyles that is supposed to be handled by the manufacturer are subject to additional handling fee’s.
Please keep your invoice and call the Bradford LifeStyles Customer Service for a RA #. We will arrange to have an email sent to you with a UPS or other carrier shipping label sent to you. If the order was shipped ground, and the end user decided to overnight the package to the manufacturer/distribution center to get it there faster, they will do so at their own expense. Once the incorrect item is received, credit will be issued, and a new order will need to be placed for the correct item.
Bradford LifeStyles does not currently offer International shipping or fulfill international Orders to anywhere outside the continental United States (Including locations and orders from places such as Puerto Rico, Guam, APOs and FPOs) or fulfill Any orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.
Bradford LifeStyles does not have an outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.
Drop Shipped Merchandise
Per the manufacturers, and wholesalers, Bradford LifeStyles as an e-commerce retailer will act as a contact for the end customer. All returns must be processed through a Bradford LifeStyles RA# and sent back to the drop shipper or manufacturer, for inspection as to a viable return. If a return is approved, we will supply return shipping labels and instructions.
Return to Sender Fee
Additional (Return to Sender) RTS fees will apply for any packages returned to Bradford LifeStyles or it’s carriers, due to a bad address or customer doesn’t want. Shipments refused due to damages will not receive the RTS fee. However, a claim with the carrier will need to be completed before credit is issued. (please see damaged in transit section of policy)
Please Note Some Sales are final
Please be aware some items sold on Bradford LifeStyles are non returnable to our suppliers and all sales on certain items are Final.