Returns and Exchanges

 

General Information

Bradford LifeStyles does not own nor operate any brick and mortar distribution centers or retail store outlets. Our primary market place and sales channel is the internet. We do not and cannot, therefore directly accept returns of any kind. Our customer service department will assist customers with any returns to our drop shipping partners and/or the product manufacturers as per individual case requires according to our drop shippers return policies or that products manufacturer’s warentee and return policies. Bradford LifeStyles customer service will assist you and instruct you on the procedures to take for returns and refunds.

 

Returns for Credit

All returned merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call (978)-332-1686 or email returns@bradfordlifestyles.com for a return authorization number and instructions before you send the return back. Our customer service will initiate if necessary the contact with our drop shipping partners and/or the manufacturer, obtain an RA# and instructions for the customer’s return and respond to you with the information you will need to proceed with the return. All return authorizations will be processed within 10 business days. Returns must be post marked within the specified grace period offered by that manufacturer’s/drop shipper’s return policy from the invoice date (generally 30 days) or additional fee’s may be applied. For a prompt refund, please send a copy of your invoice and a letter of explanation for the return and contact information including a valid phone number as attachments with your email. Please note prepaid; return shipping may apply and no COD’s will be accepted.

 

Damaged in Transit

If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Our manufactures and drop shipper may need your phone number. Please call Bradford LifeStyles customer service immediately at (978)332-1686 and you will receive instructions on how to handle the problem. Please DO NOT request a RMA#

Bradford LifeStyles DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

  • Note any damages of the product on the receipt.
  • Take pictures of the damaged item.
  • Refuse the shipment (if possible) so that it is returned to our drop shipper for freight claim processing.
  • For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
  • If damaged item is accepted via UPS/Fed Ex Ground, contact your Bradford LifeStyles returns department Rep for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert Bradford LifeStyles of the issue.
  • Please note any refused deliveries for any reason not listed this return policy will incure an $25. additional charge to the customer and no credit will be issued.

 

Damaged Merchandise

If upon the manufacturer’s or drop shipper’s inspection, if the merchandise has been misused, or abused by the consumer, the return will be refused and credit will not be issued. You will also absorb the return freight cost. You will be contacted for instructions on what should be done with the merchandise, either return it or destroy it on site.

 

Defective Merchandise

Bradford LifeStyles does occasionally handle defective merchandise for a handful of brands, and manufactures, but most need to go back to the manufacturer or our drop shipper. Please see Contact customer service for the contact information of the manufacturer. All defective items that are sent back to us, but are supposed to be handled by the manufacturer are subject to additional handling fee’s.

 

Shipping Errors

Please keep your invoice and call Customer Service for a RA #. We will arrange to have an email with a UPS or other carrier shipping label sent to you. If the order was shipped ground, and the end user decided to overnight the package to the manufacturer/drop shipper to get it there faster, they will do so at their own expense. Once the incorrect item is received, credit will be issued and a new order will need to be placed for the correct item.

 

International Orders

We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs), including orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.

 

Opened Packaging

Bradford LifeStyles does not have an outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.

 

Drop Shipped Merchandise

Per the manufacturers, and wholesalers, Bradford LifeStyles as an e-commerce retailer will act as a contact for the end customer. All returns must be proccesed through Bradford LifeStyles RA# and sent back to the drop shipper or manufacturer, for inspection as to a viable return. If a return is approved we will supply return shipping labels and instructions.

 

Return to Sender Fee

Additional (Return to Sender) RTS fees will apply for any packages returned to Bradford LifeStyles or it’s carriers, due to a bad address or customer doesn’t want. Shipments refused due to damages will not receive the RTS fee. However, a claim with the carrier will need to be completed before credit is issued. (please see damaged in transit section of policy)