Returns & Exchanges

 

Returns for Credit

All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call (978)-332-1686 or email cutomerservice@bradfordlifestyles.com for an RA# (return authorization number) and instructions before you send the return back. Once you have provided Bradford LifeStyles with the appropriate information, we will contact you with an assigned RA number.
All merchandise returned will be processed within 10 business days. Returns must be post marked within 14 days of the invoice date or restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD’s will be accepted.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

 

Damage in Transit

If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. We will also need your phone number. Please call Bradford LifeStyles customer service immediately at (978)-332-1686 and email us at customerservice@bradfordlifestyles.com and you will receive instructions on how to handle the problem. Please include the photos along with any other relevant information with your email.

 

Damaged Merchandise

Upon inspection, if the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued and you will also absorb the return freight cost. You will be contacted for instructions on what we should do with the merchandise, either return it or destroy it on site.
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
Defective products must be in the original factory carton with all original packing materials.
The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
Bradford LifeStyles credits are based on purchase price or current price, whichever is lowest.

 

Shipping Errors

Please keep your invoice and call Customer Service for an RA #. We will email a UPS return label to you. If the order was shipped ground, and you decided to overnight the package to us to get it here faster, you will do so at your own expense. Once the incorrect item is received, credit will be issued. A new order will need to be placed for the correct item.

 

Return to Sender Fee

A $20.00 (Return to Sender) RTS fee will be charged for any packages returned to Bradford Lifestyles due to a bad address or customer doesn’t want. Shipments refused due to damages will not receive the RTS fee. However, a claim with the carrier will need to be completed before credit is issued. (please see damaged in transit section of policy)

 

Opened Packaging

Bradford LifeStyles has no outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). Bradford LifeStyles will be not issue a credit on items that have been opened or used.

 

Drop Shipped Merchandise

Per the manufacturers, Bradford LifeStyles as a reseller cannot deal with returned merchandise from the end customer. All returns must be sent back to the drop shipper for inspection as to a viable return.